If you encounter any problems during shopping, please contact our customer service to communicate. Our customer service team is always online to solve your problems
- Return plan:
2. Custom orders or personalized products are not entitled to a 14-day refund. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
3. Refund: After receiving and checking your return, we will send you a notification of receipt by email. We will also notify you to approve or reject the refund. If you are approved, your refund will be processed and the credit limit will be automatically applied to your credit card or original payment method within a certain number of days. The refund is delayed or missed. If you have not received the refund, please check your bank account again. Then contact your credit card company, it may take some time to officially issue a refund. Next, please contact your bank. Refunds usually take some processing time. If you have completed all the steps but still have not received a refund, please contact us through the email address corresponding to the domain name.
Order cancellation: We accept order cancellation before the product is shipped. If you notify us of the refund information within 24 hours, we will charge $1.5 for the operation fee required by the payment channel; if it exceeds 24 hours, we will charge a 15% loss fee. If the product has already been shipped, we cannot cancel the order.
Please visit email@example.com to process a return. All returns and exchanges should be shipped via insured traceable mail in a secure package to the following address:
- Attn: Stylesmor returns
- Room 503 NO.728 Shibei Industrial Road Dashi Street
- Building 3
- Panyu District Guangzhou, Guangdong 511400